Question 1

How do I book a consultation?

Accepted Answer

Simply visit our booking page, select your preferred date and time from the calendar, enter your details (name and email), and confirm your booking. You'll receive a confirmation email immediately with your booking ID.

Question 2

Can I choose any time slot?

Accepted Answer

Available time slots are displayed in the calendar (9 AM - 5 PM, in 30-minute intervals). Greyed-out slots are unavailable. Our team updates availability regularly, so if your preferred time isn't available, check back later or consider alternative dates.

Question 3

What time zone is used for bookings?

Accepted Answer

All consultations are scheduled in Africa/Nairobi time zone (EAT - East African Time). Please ensure you select the correct date and time in your local timezone before confirming.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to allow our team adequate time to prepare. However, emergency consultations may be available - contact us directly for rush bookings.

Question 5

What is the cost of a consultation?

Accepted Answer

Each 30-minute legal consultation costs KES 2,500. This includes a private video consultation with a certified mediator and employment law specialist, plus email follow-up support.

Question 6

What payment methods do you accept?

Accepted Answer

We currently accept M-Pesa payments for all consultations. Payment is processed after you confirm your booking details. You'll receive a secure payment link via email.

Question 7

Is my payment secure?

Accepted Answer

Yes! All payments are processed through secure, encrypted channels. We use industry-standard security protocols to protect your financial information. You'll never have access to your card details.

Question 8

Can I get a receipt for my payment?

Accepted Answer

Absolutely. An invoice and payment receipt will be sent to your email within 24 hours of completing payment. You can also view your transaction details in your booking dashboard.

Question 9

Do you offer discounts for multiple consultations?

Accepted Answer

For bulk bookings or package consultations, please contact us directly at letstalklegal101@gmail.com. We're happy to discuss volume discounts and customized pricing for organizations.

Question 10

What do I need for the video consultation?

Accepted Answer

You'll need: a computer, smartphone, or tablet with a stable internet connection, a working webcam and microphone, and a quiet, private space. We recommend testing your equipment 15 minutes before your consultation.

Question 11

What internet speed do I need?

Accepted Answer

A minimum of 2 Mbps download and 1 Mbps upload speed is recommended for smooth video calling. If you're experiencing lag or disconnection issues, try closing other browser tabs and applications using bandwidth.

Question 12

Do I need to download software or install anything?

Accepted Answer

No software installation is required. Our consultations use browser-based video conferencing. Simply click the meeting link in your confirmation email at the scheduled time - it opens directly in your browser.

Question 13

What if my internet cuts out during the consultation?

Accepted Answer

Don't worry! You can simply click the meeting link again to rejoin. If the issue persists, contact us immediately via WhatsApp or email, and we'll reschedule at no additional cost.

Question 14

Is the consultation recorded?

Accepted Answer

Please contact us before booking to confirm how the meeting platform handles recordings and how consultation notes are managed. Avoid sharing sensitive information until you have received an answer.

Question 15

What can I discuss during a consultation?

Accepted Answer

Our team specializes in employment law, mediation, and dispute resolution. We can help with workplace conflicts, contract reviews, termination issues, discrimination claims, and general legal guidance. For matters outside our expertise, we'll refer you to appropriate specialists.

Question 16

Is my consultation information confidential?

Accepted Answer

Please contact us before the meeting if you have questions about information handling. Avoid sending sensitive documents through general contact forms or email unless a secure method has been agreed.

Question 17

Will I get written advice or documentation?

Accepted Answer

Yes! After your consultation, we'll send you a summary email with key points discussed and any recommended next steps. For complex matters, a detailed written opinion is available at an additional cost.

Question 18

What should I bring or prepare for my consultation?

Accepted Answer

Please gather relevant documents such as contracts, emails, performance reviews, termination letters, or any correspondence related to your matter. Having this information ready helps us provide more targeted advice in the limited time available.

Question 19

Can I bring someone else to the consultation?

Accepted Answer

Yes, you can have a trusted advisor, family member, or colleague join via the same meeting link. However, let us know in advance if you plans to do so. For sensitive matters, a one-on-one session may be more appropriate.

Question 20

How do I reschedule my consultation?

Accepted Answer

Log into your booking dashboard and click "Reschedule Booking". Select a new date and time, and we'll send you confirmation. If you don't have access to your dashboard, email us your booking ID and preferred new time.

Question 21

Is there a deadline to reschedule?

Accepted Answer

We require at least 24 hours notice to reschedule. Rescheduling within 24 hours of your appointment may not be possible; contact us directly to discuss options.

Question 22

Can I get a refund if I cancel?

Accepted Answer

Cancellations made 48+ hours before your consultation are eligible for a full refund. Cancellations within 48 hours will receive a usable credit towards a future consultation. No-show appointments are non-refundable.

Question 23

What happens if I don't show up?

Accepted Answer

If you miss your consultation without notice, it will be marked as a no-show. Your payment will not be refunded, but we understand emergencies happen. Email us to discuss options for rescheduling.

Question 24

Can our team reschedule or cancel on my behalf?

Accepted Answer

Yes, in rare cases, we may need to reschedule or cancel. You'll receive at least 48 hours notice via email and SMS. We'll offer alternative times or a full refund as compensation.

Frequently Asked Questions

Booking & Scheduling